Terms and conditions

Terms and Conditions
VITALMED Clinic
Effective Date: 15.10.2026

These terms and conditions apply when you book an appointment or use services at VITALMED Clinic. Please read them before booking and contact the clinic if you have questions.

1. General Information
VITALMED Clinic provides aesthetic consultations and injectable treatments in Cheltenham. Dr Kamila Szuberska carries out the treatments. She is a dental surgeon registered with the General Dental Council.

The clinic may update these terms and conditions. Changes will be published on this website. Changes apply only to bookings made after the revised terms are published on this website. Earlier bookings remain subject to the terms in place when the booking was made.

2. Medical Disclaimer
A consultation is required before treatment. Dr Kamila assesses your health history and discusses the proposed approach. Results vary.

3. Appointment Policy
You can request an appointment online, by phone or in person.

Please arrive at the clinic at least 5–10 minutes before your appointment.

Arriving late may mean a shorter treatment or cancellation.

4. Cancellation and Rescheduling Policy
Please give at least 48 hours’ notice to cancel or change an appointment.

The clinic takes a £100 deposit. If you cancel or change your appointment with less than 48 hours’ notice, you will lose your deposit.

Missing an appointment (“No Show”) without notice will result in a charge of 50% of the treatment price or the deduction of one session from a prepaid package.

You may rebook at no extra charge if you cancel with the required notice.

5. Children in the Clinic
The clinic’s stated policy is that children under 14 may not enter the premises.

We do not offer childcare facilities.

If you arrive with children, the clinic may ask you to reschedule.

Please check the policy before your visit if you need to discuss access or arrangements for an appointment.

6. Refund Policy
Results vary between patients. We do not offer refunds for unused treatments in a prepaid package. Packages cannot be transferred to another person because treatment materials are often prepared or ordered for a specific patient. These terms do not affect your statutory consumer rights.

We sell products, such as skincare products, at the clinic. If a product is faulty, not as described or not fit for purpose, you may be entitled to a refund, repair or replacement under the Consumer Rights Act 2015. We do not accept returns if you change your mind. Please contact the clinic if you have a problem with a product.

7. Conduct
Abusive, aggressive or inappropriate behaviour is not accepted. The clinic may ask anyone behaving in this way to leave and may refuse future bookings.

8. Confidentiality & Data Protection
Personal information is handled as described in the privacy policy. We do not sell your data. Any sharing is for the purposes set out in that policy, including payment processing and legal requirements.

9. Liability
Treatments involve risks, and results vary. Follow the preparation and aftercare instructions provided, and ask about anything unclear. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law. Possible risks and side effects are discussed before treatment as part of the consent process. We do not guarantee treatment results.

For questions about these terms and conditions, contact the clinic at hello@vitalmedclinic.co.uk.